FAQ

1. How long will it take to receive my order?
Shipments are generally processed within 24/48 working hours from the moment of order confirmation. Delivery times vary between 3 and 7 working days, depending on your location and the courier used. During promotional periods or high season, delivery times may vary.

2. How can I track my order?
As soon as your order is shipped, you will receive an email containing the tracking code and the link to follow the status of your shipment in real time. If you do not receive it, check your spam folder or contact us.

3. Can I change or cancel an order I have already placed?
Yes, you can request a change or cancellation of an order within 12 hours of confirmation, as long as it has not yet been processed. Contact us promptly with your order number and specific request.

4. Are the products purchased covered by warranty?
All our products are covered by a 24-month legal guarantee for defects of conformity. In case of problems, we invite you to contact us providing a description of the defect and photos of the product.

5. How can I contact customer support?
You can write to us at any time via email or through the Contact section of our website. Our team is available from Monday to Friday, from 9:00 to 18:00, and normally responds within 24 working hours.